Academy Sports + Outdoors Corporate Office Headquarters

Mike Bilansky· 2 months ago

I recently received a replacement Academy credit card and called to activate it. What should have been a simple activation process quickly turned into a high-pressure sales pitch for account protection with an additional monthly fee. I clearly declined the offer, yet the representative continued trying to sell the service even after I repeatedly said "no." A customer should not have to endure persistent sales tactics just to activate a credit card. The activation process should be quick and straightforward, not an opportunity to pressure customers into purchasing add-on products. The experience was frustrating enough that I told the representative I was prepared to cut up the card and close my account altogether. Academy should reevaluate this practice. Respecting a customer's decision after they have declined an offer is simply good customer service. Continuing to push after a clear

Logan Glanden· 2 weeks ago

Y'all need to stop selling certain firearms in stores if you are not going to stock the stores with magazines, holsters, ammo and other relevant to the firearms. like why can i buy FN pistols in stores but i cant get extra magazines or a holster for it or any rifle and i cant get extra magazines for any of the rifles sold in every store. lastly you need to start selling Modern Sporting Rifles again or allow for FFL transfers again

Suzanne Ausmus· 5 months ago

Great stuff-has Always had great items. Unfortunately, in Norman, Oklahoma today i bought enough items to fit into two bags, but was asked if i needed a bag. Ridiculous question unless you have an agenda. I don't come to Academy for politics. Awesome people, but the manager talked to me about the comfort level of her employee. She told me to leave after I asked her if that question was an Academy policy now. Intimidation and rudeness should not be a tactic by anyone in business. Very disappointing. The manager said I might as well not contact Corporate because its just going to go back to her.

tim van· 3 months ago

Deeply concerned that I have shopped at academy twice. Used 2 different cards. The first time I may have put my phone number in, the second time (yesterday), I shopped my local store i very specifically did NOT use my number and a different card I still received a marketing text from academy. This sounds like a bit too much information has been captured by your company during a routine transaction. I would like to know how and why I got a text from you when I did not give that information and used a different card then the previous transaction.

Craig Good· 3 years ago

I wish I could give Academy 0 stars. Ordered some Nikes at a sweet deal. They were delivered WITH A SECURITY DEVICE attached to the sneaker. It was the first thing we saw once the box was opened. I live far away and don’t have a store I can go to get it removed. I contact customer service. Average wait time 2minutes….. mine was closer to 8. Customer service said that I’d have to send them back. Well 2 issues - 1. They are out of stock and 2. There is no return shipping slip that the customer service rep assured me was in the package. If they missed the security tag then it’s completely believable that they didn’t put in the slip. The shipping is SLOPPY and done with no care. So now I get to take my time, gas and effort to send these sneakers back. My reward for this…. A pathetic %15 off coupon. Why would I ever want to shop with Academy again? Do better. Offer to take off

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